Standard Support Hours are Mon-Fri, 9:00 AM – 5:30 PM Central Time (USA) or by prearranged time. If you are receiving support at 5:30 PM, that support will continue until resolved. We won’t cut you off.
Support includes all issues related to LoanTec Software, but not equipment problems, viruses or file corruption unrelated to LoanTec. LoanTec is not responsible for networking issues or 3rd party software such as QuickBooks. However, since we have dealt with these type issues for years, we may have suggestions or ideas to help you get back on track.
Normally, support questions or fixes can be done immediately when you call. For more complex issues, we may have to call you back. If you are using LoanTec’s free version, support may not be available or limited to “as time permits” basis.
Support does not include nor do we give legal advice on any issue related to your loan business. But, because we’re also experienced lenders, we may have a practical solution and we're always happy to share our knowledge base.
Training on LoanTec software is critical. Even though very easy to use, LoanTec is loaded with tools and features. Understanding how to use them for maximum benefit can make your office much more productive.
We will always be professional and polite, regardless of the situation. Any abusive or profane behavior directed to our staff will result in termination of the call.
To view and to download actual support agreement with more details, click here.
9:00 AM – 5:30 PM •
Monday – Friday •
Central Time •